Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and Tran Binh Nguyen, an individual (sole proprietor) trading as “arosis”(“arosis”, “we”, “us”), the operator of the arosis platform at arosis.ai (the “Service”).

By creating an account, subscribing to a plan, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you are accepting on behalf of a business, you confirm you have authority to bind that business, and “you” means that business.

arosis optimizes a business’s digital presence so that AI search engines and assistants can find, understand, and cite it. Depending on your plan, the Service may include:

• Directory syndication — publishing your canonical business record (name, address, phone, hours, services) to third-party directories and listing networks.
• Schema injection — adding structured data (JSON-LD), an llms.txt file, and AI-crawler directives to your website.
• Google Business Profile optimization — updating your profile description, services, posts, and related fields.
• Content publishing — generating and, where you enable it, publishing content drafts to your website.
• Multi-engine monitoring — periodically querying AI engines and recording whether and how your business appears.

Features vary by plan. We may add, change, or retire features; where a change materially reduces what your plan includes, we will give you reasonable notice.

Please read this section carefully. arosis performs and stands behind actions: directories synced, schema injected, Google Business Profile updated, content published, and monitoring run on the schedule your plan specifies. arosis does not and cannot guarantee outcomes.

Specifically, we make no promise, representation, or warranty as to:

• that any AI engine will cite, mention, recommend, or rank your business;
• the position, wording, frequency, or persistence of any such mention;
• any level of search ranking, impressions, traffic, leads, enquiries, conversions, sales, or revenue.

AI engines, search engines, and directories are independent third-party systems. We do not control them. Their models, indexes, ranking logic, and answer formats change without notice and without our involvement, and a change on their side may increase, reduce, or eliminate your visibility regardless of anything arosis has done correctly. Any figures, examples, benchmarks, audit scores, or case studies shown on our website or in the product are illustrative and are not a prediction or promise of your results.

Monitoring results reflect what an engine returned at the moment it was queried. AI outputs are non-deterministic: the same prompt can return different answers at different times. Monitoring data is provided for information only and should not be relied on as a complete or authoritative record of how any engine describes your business.

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is intended for businesses, not consumers, and is offered for business use only. You may not use the Service if you are barred from doing so under the laws of Vietnam or any other applicable jurisdiction.

Accounts are created and authenticated through our identity provider. You are responsible for keeping your credentials confidential and for all activity under your account. Tell us at success@arosis.ai promptly if you believe your account has been compromised.

One account is for one business unless we agree otherwise in writing. You may not share credentials with, or resell access to, third parties.

You represent and warrant that:

• all business information you provide to us — including name, address, phone number, hours, services, descriptions, images, and any content you supply — is accurate, current, and not misleading;
• you are the owner of the business, or are authorized by the owner to represent it, to publish information about it, and to instruct us to act on its behalf;
• you hold all rights necessary in any material you provide to us, and that our publishing it will not infringe anyone’s rights;
• your business and your use of the Service comply with all laws and with the terms of every platform we publish to on your behalf, including Google’s and each directory’s policies.

arosis publishes the information you give us. We do not independently verify it, and we are not responsible for consequences arising from inaccurate, unauthorized, or non-compliant information you supply — including suspension or removal of your listings by a third-party platform.

To deliver the Service, arosis connects to accounts you control at third-party providers — including Google Business Profile, Google Analytics, Google Search Console, your website or CMS, and directory and listing platforms.

By completing a connection (for example, by granting access through Google’s OAuth consent screen or by installing our website plugin), you authorize arosis to access, read, and modify those accounts on your behalf for the purposes described in these Terms and in your plan — such as updating your Google Business Profile, publishing posts and content, reading analytics and search data, and submitting URLs for indexing.

You can revoke that authorization at any time, from within the arosis dashboard or directly at the provider (for example, via your Google Account permissions page). Revoking access will stop the affected features from working and may leave previously published changes in place; ask us at success@arosis.ai if you want those reverted.

Your use of each third-party service remains governed by that provider’s own terms. arosis is not responsible for a third party’s availability, decisions, policy changes, rate limits, or suspension of your account.

arosis is sold as a recurring subscription. Current plans and prices are shown on our pricing page and are in US dollars.

Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all orders. Paddle handles payment processing, sales tax and VAT determination and remittance, invoicing, and billing support. Your contract for the purchase of a subscription is with Paddle, and Paddle’s Buyer Terms apply to that transaction in addition to these Terms. Your use of the arosis platform itself is governed by these Terms.

Subscriptions renew automatically at the end of each billing period until cancelled. You authorize recurring charges to your payment method for the then-current price plus applicable taxes. We may change prices with reasonable notice before your next renewal. Cancellation and refunds are covered in our Refund Policy.

If a payment fails or a charge is reversed, we may suspend or terminate your access until the balance is settled.

You agree not to:

• use the Service for a business you are not authorized to represent, or to publish false, deceptive, or fraudulent business information;
• use the Service for anything unlawful, or for businesses in categories prohibited by the platforms we publish to;
• attempt to gain unauthorized access to the Service, other customers’ data, or our infrastructure; probe, scan, or test our systems without written permission;
• scrape, resell, sublicense, or white-label the Service or its outputs without our written permission;
• copy, decompile, or reverse-engineer the Service, or use it to build a competing product;
• impose an unreasonable load on the Service, circumvent usage limits or plan gating, or abuse our API, MCP endpoint, or automation features;
• use the Service to generate spam, mass-produced low-quality content, or content that infringes third-party rights.

We may suspend or terminate access immediately for a breach of this section.

Ours. The Service — including the platform, software, plugin, scoring methodology, prompts, designs, and the arosis name and logo — is owned by arosis and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your business during your subscription. No other rights are granted.

Yours. You keep ownership of the business information, content, and materials you provide. You grant us a non-exclusive, worldwide, royalty-free licence to host, process, adapt, and publish that material as needed to operate the Service and to publish on your behalf to the platforms you have connected.

Generated content. Subject to your subscription being paid up, content drafts and structured data generated for you by the Service are yours to use. Generated content is produced by automated systems: you are responsible for reviewing it for accuracy, compliance, and suitability before it is published, and we make no warranty that it is original, accurate, or non-infringing.

Feedback. If you send us suggestions, we may use them without obligation to you.

We aim to keep the Service available and running, but it is provided without an uptime commitment unless we have agreed one with you in writing. The Service depends on third-party APIs and platforms whose outages, rate limits, quota decisions, and policy changes are outside our control and may delay or prevent scheduled actions. Support is provided by email at success@arosis.ai; response times vary by plan.

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will produce any particular result — see section 3. Nothing in these Terms excludes any liability or right that cannot lawfully be excluded.

To the fullest extent permitted by law, arosis will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, business, goodwill, leads, rankings, visibility, or data, however caused and under any theory of liability, even if we have been advised of the possibility.

Our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the amount you paid for the Service in the twelve (12) months immediately before the event giving rise to the claim.

You will indemnify and hold arosis harmless from any claim, demand, loss, or expense (including reasonable legal fees) arising from your business information or content, your breach of these Terms, your violation of a third-party platform’s policies, or your infringement of any third party’s rights.

These Terms apply for as long as you hold an arosis account. You may cancel your subscription at any time; cancellation stops future renewals and your access continues until the end of the paid period. See the Refund Policy for how to cancel and what is refundable.

We may suspend or terminate your account: for breach of these Terms, for non-payment, if required by law or by a third-party platform, or on reasonable notice if we discontinue the Service. On termination, your licence to use the Service ends and scheduled actions stop running. Sections that by their nature should survive — including sections 3, 9, 11, 12, 13, and 16 — survive termination.

Deletion of your data after termination is described in our Privacy Policy.

We may update these Terms from time to time. When we do, we will change the “Last updated” date above and, for material changes, give you reasonable notice by email or in the dashboard before they take effect. Continuing to use the Service after a change takes effect means you accept the updated Terms. If you do not accept them, cancel your subscription.

These Terms are governed by the laws of Vietnam, without regard to its conflict-of-laws rules. The courts of Ho Chi Minh City, Vietnam have exclusive jurisdiction over any dispute arising from these Terms or the Service.

These Terms, together with our Privacy Policy and Refund Policy, are the entire agreement between us regarding the Service. If any provision is found unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these Terms:

• Tran Binh Nguyen, an individual (sole proprietor) trading as “arosis”
• An Nhon Ward, Go Vap, Ho Chi Minh City, Vietnam
• success@arosis.ai

For billing, payment, or invoice questions, you may also contact Paddle, our Merchant of Record, at paddle.net.